Department stores seek to recapture past glory

Sales at department stores were down 7.2 percent in November and December, according to the U.S. Commerce Department. The channel, which once represented the best of retailing, has stumbled for many years now as a wide variety of online and physical store competitors have done a better job of meeting the needs of consumers. Some…

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Why harmonic retail succeeds where omnichannel fails

DeAnn Campbell, who heads up retail strategy and research at Harbor Retail, shares insight on the new retail model and how retailers can deliver a customer experience that attracts millennials and Gen Z shoppers without alienating the boomer shopper who really has all the money.

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