A New Era of Retail is Coming

By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a reverberating shot across the bow of the entire retail industry. He announced that out of Nike’s global universe of more than 30,000 retail partners the brand would, going forward,…

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Rethinking The Kiosk As A Digital Touch Point That Drives Revenue

By Sam Cinquegrani, ObjectWaveWhether it’s CVS’s recent announcement about introducing in-store vending machines or Uniqlo’s move to set up airport kiosks, retailers are realizing that interactive kiosks are a powerful way for customers to serve themselves. They are increasingly driving revenue and positive customer engagement across markets and retail applications, whether for purchasing goods or…

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To Save Retail, Let It Die

By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate the American department store chain JCPenney. At the time, I was asked to write an article for Advertising Age on whether Johnson would succeed or fail at this herculean…

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The NRF BIG (tech) Show

The retail industry posted a 5.5 percent gain in sales during the holiday season and operators are getting tax relief from the federal government. Many retailers plan to invest some of their tax savings in technology that can help drive top line sales through better customer engagement and/or reduce bottom line costs by automating away…

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Wegmans goes to the mall

Wegmans Food Markets will open a new store in the Natick Mall on April 29. The store, which will be located in the same space once occupied by J.C. Penney, will cover 146,500-square-feet spread over two floors. It will feature two restaurants including The Burger Bar and Blue Dalia Mexican Restaurant & Tequila Bar, a…

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Retailers tackle opiod epidemic in different ways

A growing list of retailers, including Jewel-Osco, are offering Narcan, an opiod overdose antidote, for sale over the counter. Walmart pharmacies have begun offering DisposeRX for free, a product that turns leftover medications, including painkillers, into a biodegradable gel when mixed with warm water.

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