How to Empower Associates to Deliver a Top-Notch Clienteling Experience

Contributed by Joe Schultz Concierge service isn’t limited to five-star hotels or swanky resorts. Just about any brick-and-mortar store can promote a concierge atmosphere by mixing customer service technology with clienteling. The result is a harmonic retail experience that boosts satisfaction ratings, increases lifetime customer value, and extends the buyer-seller relationship beyond transactional limits. Plenty…

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