From Gen Xers to Gen Z’s and Beyond! Managing a Multigenerational Workforce

With aging workers retiring later than ever, there are now five generations working together in today’s modern workforce. From the Silent Generation to Generation Z, retailers are faced with unique challenges and pitfalls managing a multigenerational workforce. Generational myths, stereotypes and stray remarks are likely to result in costly litigation as disgruntled employees and opportunistic…

Read on...

3 Tech Lessons From the Retail Industry

We live in the information age and lie on the cusp of the next dramatic shift in humanity’s future. Modern information technology, not unlike the industrial revolution and assembly lines in the automobile industry, is causing disruption and job displacement. Though it isn’t immediately clear or intuitive, advancements in technologies like robotics and artificial intelligence…

Read on...

Create the Freedom to Proactively Communicate

Are you and other employees at your organization free to serve customers well? Or do strict procedures, checklists, and the overall busy atmosphere restrict how welcoming, communicative, and personal team members can be with customers?   As a traveling consultant living in Denver, I fly a lot. The airline industry is a tough business to…

Read on...

Improving an Ecommerce Landing Page

When you first created your ecommerce landing page you must have thought it would give you bonanza you have been reading about in all those successful online business stories. You probably aspired to become a top-class eseller in no time, didn’t you? Did your dreams come true or your landing page did not turn out…

Read on...

3 Ways To Improve Retail Security While Keeping Customers Happy

Over the past two decades, Amazon transformed itself from an online bookstore to the world’s most powerful retailer. The carnage of this industry disruption incinerated major corporations like Sears, Toys R Us, Sports Authority and Radio Shack, to name a few. Today, customers do not need to enter a retail establishment because they can purchase…

Read on...