Rethinking The Kiosk As A Digital Touch Point That Drives Revenue

By Sam Cinquegrani, ObjectWaveWhether it’s CVS’s recent announcement about introducing in-store vending machines or Uniqlo’s move to set up airport kiosks, retailers are realizing that interactive kiosks are a powerful way for customers to serve themselves. They are increasingly driving revenue and positive customer engagement across markets and retail applications, whether for purchasing goods or…

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Digitally Reinventing The Retail Store With Mobile

By Rodney Bryant, ‎Apple + IBM PartnershipThe recent bankruptcies and shuttering of apparel brands such as The Limited, American Apparel and Aéropostale, combined with declining sales at some brick-and-mortar stores, point to the demise of the physical store. Yet this past summer Walmart — the largest brick-and-mortar retailer in the world — announced its acquisition…

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What Was The Biggest Retail Story Of 2017?

This week, Retail TouchPoints released its Top 10 Stories of 2017. These articles chart the state of the industry, in particular the recurring “retail apocalypse” chatter, as well as noteworthy topics like off-price retailing, personalization and the growth of Gen Z’s buying power.The RTP editorial team shares what they think were the biggest and most…

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Five Golden Taxes Of The Holidays

By Gail Cole, AvalaraDecember brings retailers plenty of holiday cheer, but it can also bring plenty of stress. After all, the holiday season accounts for 30% of total annual sales for some retailers. And then there’s sales tax, which is stress-inducing at any time of year. Sales tax rules are difficult to track under the…

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Will The Net Neutrality Repeal Launch A Real Retail Apocalypse?

The Federal Communication Commission (FCC) vote last week to repeal net neutrality, which essentially requires Internet Service Providers (ISPs) to treat all the data flowing through their “pipes” equally, has raised howls of protest from individuals, politicians and businesses. A number of states’ attorney generals are threatening to file a lawsuit to block the action….

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