Read this customer experience case study to learn how ABC Fine Wine & Spirits improved NPS and the effect it had on their average transaction value.
Read this customer experience case study to learn how a leading beer retailer increased their CSAT survey response rate by 10x
With interactive digital signage, end users have to consider whether they can afford it, whether their software can support it and whether they actually need it.
Alex Bäcker, CEO, Qless, says retail success isn’t about trying to out-Amazon Amazon, but providing what Amazon and its peers cannot — face-to-face customer service in a comfortable, welcoming space.
The European Union is investigating whether Amazon.com has used sales data from third-party sellers on its marketplace to identify products to add to its own inventory for sale, often at lower prices, directly to the site’s customers.
Under Armour announced plans to cut about three percent of its workforce, roughly 400 people, as it looks to cut costs. The company said it was reorganizing to “help simplify the organization for smarter, faster execution, capture additional cost efficiencies, and shift resources to drive greater operating leverage as we move into 2019 and beyond.”